ORDERS & PAYMENTS

 

how do i place an order ? 

Follow these steps to place an order on insen-store.com:

  1. Select your favourite jewellery item.

  2. Click on the ‘Add to bag’ button.

  3. When you have finished adding items to your shopping bag, select a payment method.

  4. After your payment has been confirmed through Squarespace’s secure feature on Insen's website, you will receive an e-mail confirming your order.

If you are struggling to complete your order, please restart your web browser. If the problems persist, contact us.

i'm not sure whether

my order succeeded?

When placing an order and completing the payment process, you will receive an e-mail confirming your order. As soon as we have dispatched your parcel, you will receive a second e-mail with a shipping confirmation. If you haven’t received an order confirmation e-mail, please contact us.

can i change my order after

it has been placed? 

When you have placed an order, we immediately process and prepare your order for dispatch. Therefore, it is not possible to make any changes or cancel your order. If you send us an e-mail to info@insen-store.com within the hour we might be able to stop your order before dispatching. We would however like to advise you to return or exchange your order in accordance with our return & exchange instructions. Please find more information in Returns & Exchanges.

HOW WILL MY ORDER ARRIVE?

Each and every one of our pieces is carefully selected and prepared for shipping, so all orders should arrive in perfect condition. Should this not be the case, please contact us as soon as possible.

All purchases made on insen-store.com arrive in a beautiful and soft Insen jewellery box (85 x 85 mm). This special packaging is also great when ordering as a gift.

WHICH PAYMENT METHODS

ARE ACCEPTED? 

We accept the following cards for purchases on insen-store.com: Mastercard, Visa & Apply pay. We also accept insen-store.com gift vouchers. For more information, read our Terms & Conditions.

HOW CAN I USE A GIFT OR

DISCOUNT VOUCHER? 

If you have received a gift voucher or discount voucher that you would like to apply to your order that Insen promoted or provided you with, then you can enter this voucher code in the field provided for during checkout. The value of the gift or discount voucher will automatically be deducted from the amount for which you have ordered. Only one discount code at a time can be applied to a single order.

WHEN WILL THE PAYMENT BE

TAKEN FROM MY CARD?

Payments will be taken from your credit or debit card as soon as you have placed your order.

MY PAYMENT HAS BEEN DECLINED,

WHAT DO I DO? 

If you are experiencing any problems with your payment, please try the following:

  • Use an alternative credit card

  • Use an alternative payment method

  • Restart your web browser and try again

  • Delete the cookies from your computer or empty your cache memory. After that, try again.

  • If your problems persist, don’t worry. Get in touch with us by sending an email to info@insen-store.com

 

 

If you have any further questions regarding orders & payments, then contact us at info@insen-store.com.