SHIPPING & DELIVERY
All orders placed, will be shipped within the next business day. This may vary during sales seasons or other occasions. In the case of this not happening, you will be notified by our Customer Care team and you will be given an estimated shipping date.
Do you ship to my country?
Insen-store.com ships to the EU only. Find further details of shipping costs for every shipping country below.
For all orders shipped within Belgium, orders are passed through Bpost.
For all international orders, orders are passed through to international courier companies who take care of air transportation.
We are not able to ship to PO Boxes.
As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order. The courier company will contact you on the phone number that you gave during purchasing to inform you about the expected delivery date and time. In the event that you are not at the shipping address upon delivery, the courier company will also contact you in order to reschedule a second delivery attempt at your convenience.
If you are visiting insen-store.com from a country that is not shipped to and you wish to place an order, please contact us with your request at email@example.com.
CAN I CHANGE MY SHIPPING ADDRESS
If you want to change the shipping address once your order has been placed, it is very important that you contact us immediately. Once your order has been dispatched, we will not be able to modify your shipping information for that specific order.
WHAT DOES SHIPPING COST?
The shipping costs depend on the country you are shipping to..
Orders over €100 - FREE SHIPPING
Orders under €100 - from €6,50
All orders - shipping costs from 7,50€
Here's a list of the shipping costs per country:
Austria - €14,00
Czech Republic - €17,00
Denmark - €15,00
Finland - €18,00
France - €9,50
Germany - €8,50
Greece - €17,50
Hungary - €15,00
Ireland - €17,00
Italy - €15,50
Netherlands - €7,50
Norway - €28,00
Poland - €15,50
Portugal - €16,50
Spain - €15,50
Sweden - €17,00
Switzerland - €21,50
United Kingdom - €11,00
If you are visiting insen-store.com from a country that is not shipped to and you wish to place an order, please contact us with your request at firstname.lastname@example.org. We will inform you with possible shipping services and rates.
What about duties & taxes?
All orders are sent on a Delivery Duties Paid Service, so no additional customs or taxes will be charged on delivery.
When will my order be delivered?
We aim to deliver your order within 1-4 business days in EU.
Delivery rules and restrictions:
Saturday, Sunday and Belgian bank holidays are not classed as business days.
During busy periods, such as the holiday season or during the sales, delivery may take longer.
If you have not received your delivery within the number of days shown for your country above, please contact us.
As soon as we’ve dispatched your order, you will receive a shipping confirmation e-mail containing a tracking number which you can use to track your order on the forwarder’s website.
my order is urgent, what can you do?
If your order is urgent for delivery, please let us know at email@example.com. We will try to get your order at its destination in time. Please keep in mind that additional shipping costs may be charged.
can I collect my order elsewhere?
We do not offer the possibility to pick up your order elsewhere. We can only deliver your parcel at the shipping address mentioned while placing the order.
I received a wrong parcel,
what do I do?
If you receive a parcel that does not contain your ordered goods, please contact us as soon as possible at firstname.lastname@example.org.