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Article 1

Object and scope of application

1.1. The present General Terms & Conditions of Sale (hereinafter the ‘General Conditions’) define the rights and obligations of the parties within the context of the sale of products (hereinafter the ‘Products’) at the Internet website the ‘Site’) and within the context of the use of the Site.

1.2. The General Conditions are concluded between the limited company under Belgian law INSEN, registered at the Crossroads Bank (‘Kruispuntbank der Ondernemingen’) under the number 0691.890.508 which headquarters are located at Paalstraat 123/2, 2900 Schoten, Belgium, hereinafter the ‘Seller’, and the person wishing to consult the Site and make a purchase, hereinafter the ‘Purchaser’. The Purchaser and the Seller are hereinafter jointly called the ‘Parties’. The Parties agree that their relations shall be exclusively governed by the General Conditions, to the exclusion of all conditions previously available at the Site.

1.3. Any order of a Product proposed at the Site (hereinafter the ‘Order’), implies the prior consultation of and express agreement to the present General Conditions by the Purchaser. However, this agreement is not conditioned by a handwritten signature from the Purchaser. Pursuant to the provisions of the 9 July 2001 Act fixing certain rules concerning the legal frame for electronic signatures and certification services, it is hereby reminded that the Order form validation, according to the provisions of Article 5 of the General Conditions, constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature and constitutes the proof of the entire Order and of the amounts due for this Order being due and payable.

1.4. The General Conditions exclusively concern the Purchasers, who are non-merchant natural persons. The Purchaser wishing to buy a Product at the Site declares possessing full legal capacity. Any person, who is incompetent in the sense of Articles 1123 and followings of the Belgian Civil Code, may not, under any circumstances, buy at the site, or must do it through the intermediary and under the responsibility of his legal representative, identified in the way described in Article 2 of the present General Conditions. This legal representative shall be bound to respect the present General Conditions.

article 2


2.1. The purchase of Products at the Site is reserved to Purchasers having previously and validly registered by following the registration procedure described at the Site. The Purchaser will have the obligation to register a username (a valid e-mail address) and a password. The username and passwords are personal and confidential. The Seller declines any liability in case of abusive use of a Purchaser's username or password.

2.2. The Seller reserves the right to exclude at its sole discretion, a Purchaser, for instance (but not limited to) in case of issues with the payment of previous purchases, or in case of frequent, abnormal and/or abusive returns. The Purchaser shall be informed of his exclusion by an e-mail sent to the email address indicated on the registration form.

2.3. By placing an order any Purchaser expressly authorizes the Seller to perform credit checks and where the Seller feels necessary, to transmit or to obtain information (including any updated information) about the Purchaser to or from third parties, including but not limited to its debit or credit card number or credit reports, to authenticate the Purchaser’s identity, to validate the credit/debit card, to obtain an initial debit or credit card authorization and to authorize individual purchase transactions. Furthermore, each Purchaser agrees that the Seller may use Personal Information provided by the Purchaser in order to conduct appropriate anti-fraud checks. Personal Information provided may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.



3.1. The Products proposed for sale are those figuring at the Site as being available for sale, with a description of their essential characteristics, at the time and day of the Site consultation by the Purchaser. The Seller implements all reasonable means to display at the Site the Product availability in real time, but may not be held liable if a Product were to be unavailable to honour the Purchaser's Order. In case of the unavailability of one of the ordered Products, the Purchaser shall be informed and shall have the choice to either modify his Order or cancel it. In this case, he shall be reimbursed of the amount of his Order if payment was already made.

3.2. The photos, legends and other descriptive elements illustrating the Products are not contractual. If those photos and/or legends and/or other descriptive elements present some inaccuracies, the Seller cannot be held liable. The Seller commits to make its best efforts to rectify as quickly as possible the inaccuracies or omissions after having been informed of their existence.

article 4


4.1. Each Product Price is displayed at the Site (hereinafter the ‘Purchase Price’) in euros, VAT included. This Price does not include Delivery Costs, which are chargeable to the Purchaser, nor the deduction of any discount or purchase voucher personally awarded to the Purchaser, nor any potential import duties for Purchasers located outside the European Union. The Seller reserves the right to modify its prices at any time, but Products shall be invoiced on the basis of the Purchase Price in force at the time of the order validation, depending on availability.

4.2. At the time of the Order, Purchasers commit to pay the Products Purchase Price and the Delivery Costs. Those Costs vary, depending on the type and quantity of ordered Products, the delivery mode chosen, the delivery address, and must be understood as VAT included. The Member may consult the amount of these costs at the Site by clicking on the ‘Cart’, where the total amount corresponding to the Products Purchase Price and to the Costs is displayed. The Seller reserves the right to modify the Costs at any time, but the Costs shall be invoiced on the basis of the Purchase Price in force at the time of the order validation, depending on availability. Those Costs remain due and shall not be reimbursed if the Purchaser returns part or all of his Order pursuant to his Cancellation right, as detailed in Article 8 of the present General Conditions.

4.3. All Purchasers whose delivery address is located outside the European Union are obliged to declare the Purchase to their local VAT or similar tax authority and to pay VAT in their country of residence. The Seller cannot be held liable for any omission hereof. They are equally responsible to pay any applicable import or other duties.



5.1. To order, the Purchaser must access the Site part reserved to Purchasers, by indicating his username and a password. He must click on ‘Checkout’ then log in or fill in the order form available at the Site, where he shall indicate the details necessary to his identification, such as his surname, first name, delivery address, chosen deliver modus and all required payment details. The Seller cannot be held liable for the communication of inaccurate details. After having filled in the order form, the Purchaser shall be invited to finalize the Order process, by clicking on ‘Checkout’, by which the Purchaser declares to fully and without reserves accept the entire General Conditions, validates definitively his Order and commits to pay the whole due amount, i.e. the Purchase Price, plus the costs, minus any discount or voucher. As from such time, the Purchaser shall be contractually bound.

5.2. Provided that the payment has been accepted, the Purchaser shall rapidly receive an automatically generated email confirmation, listing among other things, the Order date, the Product(s) purchased, the Purchase Price with the Costs, as well as the Delivery address, specifications of delivery and the refund policy and conditions. Such email confirmation constitutes an ‘Order Confirmation’. The data recorded by the Seller, as well as the Order Confirmation, constitute the proof of the contractual relationship between the Parties.

5.3. The Seller reserves the right to refuse or cancel any Order or Delivery in case of (i) existing dispute with the Purchaser, (ii) partial or total non-payment of a previous Order, (iii) payment authorization refused by the banking, credit card or other payment treating institutions, (iv) unavailability of the Product or a Product not meeting our quality requirement. In these cases the Seller's liability may not, under any circumstances, be engaged.



6.a The purchases payment is made by debit or credit card, such as American Express, Mastercard, Visa and Paypal. At the time of the Order validation, the Purchaser chooses one of the proposed modes of payment. In case the Member chooses for a credit card, he needs to indicate the name appearing on his credit card, the card number, its expiry date and the control number. Some issuing banking institutions may request an additional signature, such as a security token. The payment validity is confirmed or not after verification with the issuing banking institution. Title to the Product(s) shall remain with the Seller until full payment of the Purchase Price and Costs indicated at the time of the Order.

6.b The Seller shall in no way be held liable for any damages whatsoever resulting from fraud or any other unlawful act by third parties by means of a debit or credit card or any related data of the buyer, without prejudice to the buyer's right to recover damages from the third party.



7.1. The Delivery is carried out by the Seller on the address indicated as delivery address in the Order Confirmation. At the time of Delivery, a delivery note is handed over to the Purchaser. The Seller shall make its best efforts to send the Order to the address indicated by the Purchaser in the Order Confirmation within the days following the Order validation. The delivery person shall go to this address between 8 a.m. and 6 p.m. during weekdays, and shall hand over the parcel(s) to the addressee or any other person present at the address. In case of absence, a notice containing the pickup location shall be left in the mailbox of the designated address. The Order shall automatically be returned to the nearest pickup location where the Purchaser will be able to collect the order, 

7.2. The risks shall pass to the Purchaser at the time of delivery. Each delivery is deemed to be carried out as soon as the Product is at the disposal of the Purchaser according to the mode of delivery chosen, i.e. the chosen delivery address. The proof of this shall be materialized by the control system used by the delivery person.

7.3. The Purchaser must verify the parcel(s) when it/they arrive(s) and make every reserve and complaint which appears justified, or even refuse the parcel(s) if it/they might have been opened or if it/they present(s) obvious traces of deterioration. The abovementioned reserves and complaints must be directly addressed to the carrier by registered mail with acknowledgement of receipt, within three working days following the Product delivery. A copy must also be sent to the Seller.




8.1. If one of the Products purchased does not suit the Purchaser, the latter has the right to cancel his order within fourteen (14) calendar days of the day following the delivery, without any penalty or explanation, in accordance with the European and National legal provisions which are applicable to the General Conditions (1). Such cancelation right does not apply to purchase vouchers and to Products which have been made to measure for the Purchaser or adapted at the latter’s request. Within that delay, the Purchaser must notify the Seller of his intention to use his Cancellation right, by consulting his Orders under the ‘My account’ heading, and by clicking on ‘Return’ on the page displaying the details of his Orders to print the return form. The return form must be filled in, signed and inserted in the returned parcel(s). From the moment the Purchaser expresses his intention to return part or all of his Order, he has seven (7) business days to return the Products to the Seller (at his own expense) within Europe and fourteen (14) business days for returns from the rest of the World. The non-compliance with that delay shall cause the Purchaser to be deprived of this Cancellation right. In consequence, he shall loose his right to reimbursement.

8.2. The Products must be returned to the address of the Seller mentioned below, unless otherwise specified to the Purchaser, by any means of transport left to the choice of the Purchaser, who must keep the dispatch proof: INSEN, Paalstraat 123/2, 2900 Schoten, Belgium. The costs and risks of the return dispatch are supported by the Purchaser, whom we vividly recommend to duly insure the parcel.

8.3. If the Purchaser uses his Cancellation right, respecting all modalities provided for in 8.1 and 8.4, the Seller commits to reimburse the Purchase Price to the Purchaser, within thirty (30) days of the receipt by the Purchaser of the return package assuming the below mentioned conditions are satisfied. However, delivery costs remain due even if the entire parcel is returned.The reimbursement shall be made as follows: If the Purchaser paid his Order by credit card, once the returned articles shall have been checked, an amount shall be credited on the credit card used by the Purchaser, corresponding to the returned articles Purchase Price, reduced by the amount of the purchase voucher(s) or discounts used to pay the Order. The reimbursement to the Purchaser shall be made according to the methods agreed upon with the card issuing bank. If the Purchaser paid by another means of payment, the reimbursement shall be paid by bank overdraft, to the bank account provided by the Purchaser on the return form. In case no valid bank account number has been provided on the return form, the Seller shall be entitled to pay the amount to refund in the form of a purchase coupon valid on a future purchase on the Site.

8.4. The Purchaser shall not be entitled to this Cancellation right if the delivered Products have obviously been worn, are damaged or if there are missing parts. The Products must imperatively be returned properly protected, in their original packaging, in a perfect state allowing their resale (not damaged nor dirty), with all accessories, certificate, user manuals and brochures, to the abovementioned address, with the return form and the original sale invoice, a copy of it being kept by the Purchaser. Otherwise, Products cannot be returned. Parcels without any element allowing the identification of the sender (return code, Order number, surname, first name, address) cannot be returned either. The articles sent but not accepted for return (for any of the abovementioned reasons, which shall be set out in an e-mail to the Purchaser) shall be kept by the Seller at the Purchaser's disposal. The Purchaser must take them back and shall have no right to reimbursement. The Purchaser shall have the option to either have it resent to the same or a different address at his own expenses (which shall have to be paid through the abovementioned payment methods) or to pick it up in the office of the Seller. In case of abnormal or excessive returns, the Seller reserves the right to refuse any further Order.



9.1. The Purchaser benefits from the legal warranty (articles 1649bis and further, Belgian Civil Code) for any technical defect existing at the time of the Product delivery, if the Purchaser was not or could not be expected to be aware of the defect at the time of the conclusion of the contract, and if it appears within 24 months from delivery. In this case, the Purchaser may request the replacement or repair of the Product, within a reasonable delay and depending on the availability of similar articles, or the termination of the contract, according to the conditions set up by law. The Purchaser shall, however, not be allowed to request the termination of the contract in the case of a minor compliance defect nor if the defect results from normal tear and wear or from abnormal use by the Purchaser or a third party (as set out below in article 9.3).

9.2. The Purchaser must inform by e-mailing the Seller of his intention to appeal to the legal warranty, at the latest within 14 calendar days from the day he discovered the defect. The Purchaser shall bear the return costs and shall be liable for any loss.

9.3. The warranty does not apply to :- the normal wear and tear of certain articles;-defects caused by use which does not correspond to what is set out in the product description and on the certificate; and - the defects and damages caused by the Purchaser's fault. For any request for or question about information, the Purchaser may contact the Seller Customer Care, by e-mailing to




10.1. The Seller collects personal data concerning the Purchaser communicated by them at the Site. The Seller commits not to disclose this data to third parties. The data is confidential and shall only be used for internal use in processing of Orders, or to enhance and personalize the communication, for instance by informative mail/e-mail, as well as within the context of the personalization of the Site according to the Purchasers’ recorded preferences.

10.2. As a result, the Seller undertakes not to sell, commercialize nor send to third parties the Purchasers' related information. In case of assignment or use by third parties of personal data, the Seller commits to inform the Purchaser in advance, in order to allow him to exercise his opposition right. The Seller may also provide consolidated statistics, concerning its Purchasers, sales, exchanges structures and information at the Site, to trustworthy third parties. However, those statistics shall not contain any personal data. The present Article shall not, however, be construed as preventing the assignment or business transfer or sale to third parties.

10.3. Pursuant to the European and National legal provisions which are applicable to the General Conditions (2), the Member may exercise his right of access to the filing system and his right to rectify the personal data concerning him, by accessing the section ‘Personal Data’ under the heading ‘My account’. He may exercise his right of deletion of the personal data concerning him by sending an e-mail to Moreover, pursuant to the same provisions, the processing of personal data collected at the Site has been notified to the Commission for the protection of the privacy. The Seller Company is in process of registration as the controller of the personal data processing. Within the company, the person responsible for the personal data processing and for answering the Purchaser' inquiries on that subject can be reached by

10.4. The Site uses ‘cookies’. Cookies are small text files transferred to the User's hard-disk. They aim at tracking the Purchaser's previous Site usage. Furthermore, cookies are used by the Seller to personalize the service offered to the Purchaser. The Purchaser has the possibility to configure his browser to reject cookies. By doing so, he chooses the opportunity to personalize the service offered by the Seller.

10.5. Certain web pages of the Site may contain electronic images or ‘web buoys’, allowing counting the number of the page visitors. Those web buoys may be used with some of the partners of the Seller, for instance to measure and improve the efficiency of certain actions. The information obtained through those buoys simply allows compiling statistics related to the frequenting of certain pages of the Site, in order to better serve Purchasers.



The Seller only undertakes an obligation of means at all stages of the Site access, from the Order processing, until the delivery or any further services. Any indication of an expected delivery date is merely an estimate. The Seller may not be held liable for all inconveniences or damages linked to the use of Internet, such as a service rupture, an external intrusion or the presence of informatics viruses, or any other event constitutive of force majeure. Under no circumstances, the Seller's liability under the present General Conditions shall exceed the actual sums paid or to be paid at the time of the transaction concerning the Products with respect to which such claim is made, whatever the cause or the form of the claim.



All elements of the Site, being visual or sonorous, including the underlying technology, are protected by copyright, brand or patent law, and more generally by intellectual property, as well as by the law concerning databases. They are the exclusive property of the Seller. The Purchaser processing a personal Internet website and wishing to put, for his personal use, on his website a direct link to the Site, is obliged to request the Seller's authorization. This must not be understood as an implicit contract or registration. On the other hand, any hypertext link to the Site, and using the framing technique, the in-line or deep linking technique, is strictly forbidden. In any case, every link, even tacitly authorized, must be removed at the Seller's simple request.



In case a Purchaser has a question related to his purchase, he can contact the Seller through using the following email address The Seller will attempt to respond to the Purchaser within 5 business days.




The General Conditions are governed by Belgian law. In the event of a dispute, the Parties shall try to find an amicable solution before initiating any proceedings. Failing an amicable settlement, the dispute shall be subject to the exclusive jurisdiction of the Brussels judicial district Courts (Belgium).




If one or more provisions of the General Conditions are held invalid or declared as such by application of a law or a regulation, or following a final decision form a competent court, this shall not affect the validity of the other provisions. The General Conditions and the Order summary transmitted to the Purchaser form a contractual ensemble and constitute the whole contractual relations between the Parties. If there is any contradiction between those documents, the General Conditions shall prevail.




The computerized databases stored in the computer systems of the Seller and its partners under reasonable security conditions, shall be considered as proofs of the communications, orders and payments between the Parties.




The Seller reserves the right to modify the General Conditions and shall communicate the new version through the Site.

(1) (i) The directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts, and the national transposition laws (the Belgian Act of. 14 July 1991 Act on commerce practices and on information and protection of the customer) and (ii) the Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market and the national transposition law.

(2) The Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and the national transposition laws (Belgian Act dd. 8 December 1992 Act on Privacy Protection in relation to the Processing of Personal Data).

privacy policy & data protection policy

INSEN is a company incorporated in Belgium (referred to as “we” or “us” in this policy) and guarantees the protection and confidentiality of personal data, of any kind our client companies provide us with in accordance with the General Regulation of Personal Data Protection.

All data furnished by our client companies to INSEN or its staff, will be included in an automated personal data file created and kept under the responsibility of INSEN, essential to provide with the services requested by the users.

We understand that privacy and the security of your personal information is extremely important and we are committed to maintaining the trust and confidence of the visitors to our websites and our customers by keeping your personal data secure and respecting your privacy rights.

The data provided will be used as established in the General Regulation of Personal Data Protection, in this sense INSEN has adopted the protection levels legally required, and makes use of all measures to avoid any loss, misuse, alteration, or  non-authorized access by third parties. Nevertheless, the user must be aware that the security measures on the internet are possible to breach. In case of finding suitable providing other companies with personal data, the user will be explicitly informed about such given data, the aim of the file, and the name and address of the cessionary, so that he may unequivocally consent to it.

In compliance with the provisions of the General Register of Data Protection, the user will be eligible to pursue his right of access, modification, cancellation/removal, opposition, limitation or portability. For that, he will need to contact us via email at

We may collect the following information about you:

  • your name

  • your age or date of birth

  • your gender

  • your contact details (postal, billing and delivery addresses, telephone numbers and e-mail address)

  • details of your purchases and orders

  • information about any services we provide to you

  • your online browsing activities on our website(s)

  • your account login details, including user name(s) and password(s)

  • when you purchase or order products and services, your bank account or payment card details

  • your communication and marketing preferences

  • your interests, preferences, feedback and survey responses

  • your location

  • your IP address

  • your device ID and other details such as make and model and the apps you use

  • your correspondence and communications with us

  • publicly available personal data, including any you have shared via public platforms and social media.

The types of data listed above is not exhaustive and, in some instances, we may need to collect additional data for the purposes set out in this policy or to provide you with certain products and services.

If you shop with us using a credit or debit card, or if we take these details for payment authorisation, we will securely collect and store this information. We will ask if you want us to automatically store these details to speed up future payments. If you set up a direct debit payment, we will also collect bank details from you.

If you apply for credit, stage payments or other payment terms or forms of finance, we will take into account other information about you such as your employment details, financial position, identification documents details (such as your passport, national identity card or driving licence), insurance, criminal record and medical history as well as details about additional insured parties and cardholders or joint policyholders.

We may collect some of the above personal data directly from you, for example when you set up an account on our websites, or send an email to our customer services team.  Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.



The information we collect may be used to:


  • provide products and services to you

  • process your orders

  • take payment from you or provide you with a refund

  • manage any account(s) that you hold with us

  • mange any reward or loyalty programs you participate in

  • verify your identity and ensure that our customers are genuine

  • detect and/or prevent crime or fraud, and related purposes

  • carry our statistical analysis

  • conduct market research

  • help us understand more about you as a customer

  • personalise your shopping experience

  • tailored our websites to you

  • improve our services, stores, apps and websites

  • contact you about products and services

  • provide online advertising

  • help answer your questions and solve any issues you have

  • manage customer service interactions with you

We will only use your personal data for marketing purposes with your consent. We may do this by post, email, text message, online or through social media, push notifications via apps, or other electronic means and will aim to update you only about those products and services you are interested in or which relevant to you.

You may amend your marketing preferences and have the right to opt out of receiving promotional communications at any time, by:

  • changing the marketing preferences on your account(s)

  • clicking the “unsubscribe” link in our emails or using the “STOP” number for texts

  • contacting us

We won't send you marketing messages if you tell us not to, but we will still need to send you occasional service-related messages.

As part of the registration process for our newsletter, we collect personal information. We use that information to: tell you about our offers, products and services; contact you if we need to obtain or provide additional information; check our records are correct and up-to-date; and make sure that you’re happy and satisfied with our services.  To deliver our newsletter, we gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For more information about this, please see [to be defined]’s privacy notice. You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us.

If you are a member of any of our reward or loyalty schemes we may collect data directly from you, as well as analysing your browsing and purchasing activity, both online and in-store, and your responses to marketing communications.  The results of this analysis, together with other demographic data, allows us to personalise the information and offers we send to you, make that are relevant to you and understand more about you as a customer. We use software and other technology (automated processing) to do this.

If you visit our websites, you may receive personalised advertisements whilst browsing other websites.  Any such advertisements will relate to the products you have viewed whilst browsing our websites on your computer or other devices.  These advertisements are provided by us through specialist providers using ‘cookies’ placed on your computer or other devices (further information on the use of cookies can be found here USE OF COOKIES including information  on how to change your browser setting and disable cookies.

When you visit our websites, we use service providers, like Google Analytics to collect internet log information and details of visitor behaviour patterns. We do this to understand how visitors use our websites. This information is only processed in a way which does not identify anyone.


We work with partners, suppliers, service providers and agencies and may need to share your personal information with them to provide certain services. However, we will only do so where they meet our standards for processing data and have confirmed that they have appropriate data protection and security controls in place. We will only share information with them that is necessary for them to provide services to us or directly to you and our contracts with them prevent them from using your personal information for any other purposes. These include:


  • Supplier Partners - trusted partners who supply products and services on our behalf

  • Delivery Partners -  for you to receive the products you have ordered

  • Payment Providers - who take and manage payments

  • Credit Reference Agencies - to make sure you can manage the level of credit offered and prevent fraud

  • Marketing Companies - who help manage our electronic communications with you

  • IT Companies - who support our websites and information systems

We will not otherwise disclose your personal information to anyone else.

We will not sell or rent our customer data to other organisations for marketing purposes.



If you place an order with us and you are outside of Belgium we will transfer your personal information to Belgium.

Although your personal data will be held in Belgium data centres it is sometimes necessary for us to share your personal information outside of the European Economic Area (or the EEA), so that we can deliver products and provide services to you or to transfer your personal information to our group companies, suppliers or service providers based outside of the EEA for the purposes described in this policy.  This will usually be the case when either you, your delivery address or our service providers are located outside the EEA.

If this happens, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. We will ensure that the transfer will be compliant with data protection law and all personal information will be secure.  Our standard practice is to use ‘standard data protection clauses’ for such transfers or ensuring that our suppliers sign up to an independent privacy scheme (like the US 'Privacy Shield' scheme). These methods have been approved by regulators to ensure adequate safeguards are in place.



We are committed to keeping your personal information safe and secure and use appropriate security measures to protect your information including:

  • encryption of data

  • security controls to protect our information systems from external attack

  • access controls to our information systems

  • logical separation of our systems and information

  • penetration testing of systems

  • internal information security policies

  • personal data and information security training for our employees

  • security assessments of all our service providers who may handle your personal information

  • never asking you for your passwords;

  • advising you never to enter your account number or password into an email or after following a link from an email.

We will never ask you for your passwords or to confirm your credit card or payment details via email.

We recommend that you:

  • keep your account passwords private

  • change your password often

  • do not use the same password for multiple accounts or websites

  • do not enter your account number or password into an email or after following a link from an email

  • security controls to protect our information systems from external attack

  • access controls to our information systems

  • logical separation of our systems and informatioN


Unless we are required to by law, we will not retain your data for longer than necessary for the purposes set out in this policy.

Different retention periods apply for different types of data, however the longest we will normally hold any personal data for is 6 years.


You have the right to:

- Access your personal information

You can ask us to confirm what personal information we hold about you and how we use it, where we are obliged to provide copies of this personal information we will do so free of charge.

- rectify your personal information

You can ask us to update and correct any out-of-date or incorrect personal data that we hold about you.

- erase your personal information

You can ask us to delete information that we hold about you if you have withdrawn your consent, if that information is no longer needed for the purposes for which it was collected, if we are processing it unlawfully or in certain other circumstances.

- stop or limit our processing of your personal information

You can object to us processing your personal information if we are not entitled to use it any more or if the processing is based on our legitimate interest (including profiling) where this does not override your rights, to have your information deleted if we are keeping it too long or have its processing restricted where you have contested the accuracy of the data, opposed the erasure of the data, you want us to retain the data so you can establish, exercise or defend legal claims, or you have objected to the processing, whilst a decision on overriding legitimate interests is pending.

- withdraw consent

Where you have consented to us processing your personal information you may withdraw this consent at any time, including the right to opt-out of marking communications.

- data portability

Where you have provided us with information in a structured, commonly used and machine-readable format which we process by automated means, you can receive this in a standard form or ask us to move or transfer that data to another service provider.

- not be subject to automatic decision making

You may not to be subject to a decision based solely on automated processing, including profiling, unless this is necessary for entering into, or performance of, a contract with us, it is authorised by the regulators or it is based on your explicit consent.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

You also have the right to lodge a complaint with a data protection regulator where your personal information has or is being used in a way that you believe does not comply with data protection law. Usually this would be in the country where you live or where your legal rights have been infringed. Our lead authority is INSEN, Paalstraat 123, 2900 Schoten,


We are required to set out the legal basis for our ‘processing’ of personal data.

We collect and use your personal data because is it necessary:

  • for our legitimate interests (as set out below)

  • to fulfil our contractual obligations to supply products and services

  • to exercise our contractual rights and remedies

  • to comply with our legal obligations

In general, we only rely on consent as a legal basis for using your personal data in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent at any time and, where consent is the only legal basis for processing your personal information, we will cease to process data after consent is withdrawn.

Normally, the legal basis for using your personal information is that it is necessary for our legitimate interests. This includes:

  • selling and supplying products and services to our customers

  • processing orders and dealing with enquiries from our customers

  • managing returns and refunds

  • protecting our customers, employees and other individuals

  • promoting, marketing and advertising our products and services

  • sending promotional communications which are relevant and tailored to individual customers

  • administering reward or loyalty schemes

  • understanding our customers’ behaviour, activities, preferences, and needs;

  • improving existing products and services

  • developing new products and services

  • complying with our legal and regulatory obligations;

  • preventing, investigating and detecting crime, fraud or anti-social behaviour

  • handling customer contacts, queries, complaints or disputes

  • managing insurance claims by customers

  • taking appropriate legal action against third parties

  • handling legal claims or regulatory enforcement actions taken against us

  • fulfilling our duties to our customers, colleagues, shareholders and other stakeholders


If you would like to exercise your rights (see YOUR RIGHTS for further information) or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

  • By email:


We may partner with trusted service providers to make additional products and services available to you and may sometimes provide you with links to other websites that are not under our control.

In these instances, we will not be liable to you for any issues with their use of your personal information, the website content or the products and services offered or provided to you by these websites.

These websites are not owned and operated by us and they are responsible for processing personal data in accordance with their own privacy policies. We recommend that you consult the privacy policy and terms and conditions on each website to see how your personal information will be used.

policy update

This Policy was last updated in August 2018.


Cookies policy  uses cookies to collect information.

This includes information about browsing and purchasing behaviour by people who access our websites.  This includes information about pages viewed, products purchased and the customer journey around our websites.

what are cookies?

Cookies are data files containing small amounts of information which are placed on your computer or other devices through your web browser when you visit our websites. This is then sent back to our websites by your browser and is used to “remember” your computer or device.

Cookies are used on all versions of our websites and in our website applications.

Cookies are designed to enable your computer or device to remember something you have done within that website (such as remembering that you have logged in, or which buttons you have clicked) and are essential for the effective operation of our websites and to help you shop online.  They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

To make full use of our websites and shop online, cookies need to be enabled on your web browser. If you do not accept, or disable, cookies then certain features on our websites will not work. You will still be able to browse our websites but will not be able to shop online.

The cookies stored on your computer or other device when you visit our websites are either designed by us, or on our behalf, and are necessary to enable you to a make purchases on our websites or by third parties who participate with us in marketing programmes or who provide web banner advertisements or other services to you on our behalf.

what cookies are collected? 

Some cookies collect information about browsing and purchasing behaviour when you visit our websites.  This includes information about pages viewed, products purchased and your journey around a website.

To help you understand cookies better we have outlined some of the main types below:


These cookies are used to identify If you are logged in as a user, or not. They are important for our websites to know what information to show you or remind you to log in.


These cookies only last for as long as your browsing session on the website and are normally deleted automatically when you close your web browser.


These cookies remain after you have finished browsing, so if you visit a website and then return to it sometime later, the website will “remember” you.


These cookies are set by the domain (or sub-domain) for our websites in your web browser.


These cookies are set by a different domain to the website you are visiting and are used for a variety of reasons.

We do not use cookies to collect or record information about your name, address or other contact details or credit cards.

We do not control what information is collected and stored by Third-Party Cookies, or how they are set and we do not accept any liability in connection with these cookies, you should check the relevant website for more information about what they do with cookies and how you can manage them. These may include social networking sites, like Facebook and Twitter. If you share content in this way, the social network may send cookies to your browser.

For details of the Third-Party Cookies we use please see our COOKIE LIST.

how long is this information kept ?

Generally, we only keep cookies for the duration of your visit to websites.

Please see our COOKIE LIST for more information.

how are cookies managed ?

You have different options to manage the cookies on your computer or device.

You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser.

With most browsers, you can allow First-Party Cookies to be set but refuse to accept Third-Party Cookies.

what are cookies used for ?

The main purposes we use cookies for are:

  • to recognise customers and understand and facilitate their browsing and shopping behaviour

  • to complete orders and fulfil online transactions

  • for technical purposes relating to the operation of our websites and navigation

  • to improve our websites and you online shopping experience

  • to provide you with personalised content, web banner advertisements and targeted updates

  • to monitor the success of our online campaigns, sales, promotions and competitions

  • to meet our contractual obligations to third parties and manage the relationship with our partners

how do I disable or delete cookies ? 

If you want to disable cookies you need to change your website browser settings.

This will depend on the browser you use and your browser’s 'help' menu should tell you how to disable cookies or change your cookie settings.

We have included instructions on how to do this for the most popular browsers below:


Microsoft Internet Explorer:

  • Choose the menu “tools” then “Internet Options”

  • Click on the “privacy” tab

  • Select the appropriate setting`

Google Chrome:

  • Choose Settings> Advanced

  • Under "Privacy and security," click “Content settings”

  • Click “Cookies”


  • Choose Preferences > Privacy

  • Click on “Remove all Website Data'

Mozilla Firefox:

  • Choose the menu “tools” then “Options”

  • Click on the icon “privacy”

  • Find the menu “cookie” and select the relevant options


You can also delete cookies stored in your browser by using the functions in your browser. This will not disable cookies or prevent your browser from collecting them in the future.


what happens when I disable cookies ? 

This depends on which cookies you disable, but in general the website may not operate properly if cookies are not accepted.  However, you will still be able to browse around our websites, although some functions will not be available, for example you will not be able to purchase products, set up a new account or access an existing one.

If you only disable Third-Party Cookies, you will not be prevented from making purchases on our websites.

If you disable ALL cookies, you will be unable to complete a purchase on our website.

cookie list

This list is intended to help you understand how we use cookies on our websites.

We will update this list as we make changes to the shopping experience on our websites and as we gather more information on such cookies or as any cookies change. Whilst we intend to update this page regularly, there may occasionally be some cookies missing from the list.


Cookie Name & description


Stores randomly generated key used to prevent forged requests.


Your session ID on the server.


Allows guests to view and edit their orders.


A link to information about your cart and viewing history, if you have asked for this.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the server to make pages load faster.


Facilitates translation of content to other languages.


Facilitates translation of content to other languages.


Third-Party Cookies

The following Cookies are all used for analytical and targeting purposes:


  • Google Tag Manager
  • Google Analytics
  • DoubleClick
  • Facebook Connect
  • Facebook Custom Audiences